Want to be part of a forward-looking medical technology company?

Do you want to be part of a forward-looking medical technology company where your contribution makes a difference for both healthcare and patients worldwide? As part of the Service & Support team at our client, you will have the opportunity to grow in your technical skills while contributing to a business where technology and human care go hand in hand!

ABOUT THE POSITION

Our client is a leading player in medical technology and e-health solutions that develops technology to streamline healthcare flows globally - this is your chance to contribute to a product that directly helps healthcare and your fellow humans! Despite their leading position in the market, they are a smaller company with about 30-40 employees where departments work closely and collaborate with each other. The company is currently undergoing a restructuring with a clear vision to move forward in its development and structure!

You are offered

• A full-time consulting assignment of 40 hours/week. The assignment is ongoing with an initial consulting period of 6-12 months. After that, if all parties are satisfied, our client may choose to recruit you internally.
• A good and proven onboarding process by the company and their technicians
• A dedicated consultant manager who is available for support in your career

JOB RESPONSIBILITIES

Job tasks

• Handle and resolve support cases
• Perform troubleshooting and technical problem-solving
• Manage IT operations and maintenance
• System installations and updates
• Customer contact and field support – Visit customers to provide technical support and perform preventive maintenance
• Collaborate with the product development team to improve solutions and services based on customer feedback

WE ARE LOOKING FOR YOU WHO

• Has experience in similar tasks and has a strong interest in IT, technology, and service.
• Has competence in IT operations, Networking, and system integrations.
• Has previous experience in IT Security (GDPR, firewall management, encryption) as well as remote support solutions and ITIL processes.
• Has a B driver's license (manual)
• Can communicate professionally in Swedish and fluently in English.

It is meritorious if you have

• A university or high school engineering degree with a focus on medical technology or have other technical education/experience that can be considered equivalent by the employer.
• You have experience from MedTech, healthcare, or a technical industry where quality and precision are crucial.
• You have experience with Windows server, Active directory, SQL, Virtualization (VMware, Hyper-V), or Scripting in Powershell.
• Knowledge of regulatory requirements in MedTech, e.g., MDR and ISO 13485, is also meritorious.

Knowledge can be obtained through education, experience, or being self-taught.

To succeed in the role, you have the following personal qualities:

• Communicative
• Self-driven
• Flexible
• Collaborative

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.